Privacy Policy

Last Updated: October 26, 2023

At Shoreline Spoon, your privacy is paramount. This document details our unwavering commitment to protecting the personal and business information you entrust to us. As your strategic partner in Mumbai's dynamic culinary landscape, we handle your data with the utmost care, in full compliance with applicable Indian data protection laws, ensuring transparency and building the foundational trust essential for successful collaboration.

1. Information We Collect

Shoreline Spoon collects information to provide tailored consulting services and improve your experience with our platform. The types of data we collect include:

  • Personally Identifiable Information (PII): When you engage with our website or services, you may voluntarily provide us with your name, email address, phone number, and professional title. This typically occurs through contact forms or direct communication.
  • Business Information: During our consulting engagements, you may share sensitive business data pertaining to your restaurant or café, including financial records, operational strategies, menu details, and customer insights. We treat this information with the highest level of confidentiality.
  • Non-Personal Information: As with most modern websites, we automatically gather non-identifying data such as browser type, IP addresses, pages visited, and geographical location. This is collected through standard web analytics tools and cookies to analyze website traffic and user behavior, helping us enhance our online offerings.

2. How We Use Your Information

Your information is utilized exclusively to deliver and refine the expert consulting services Shoreline Spoon provides:

  • Service Delivery and Improvement: To provide and enhance our menu development, marketing, financial management, and customer experience consulting services.
  • Communication: To respond to your inquiries, schedule consultations, send service updates, and maintain effective communication throughout our partnership.
  • Internal Operations: For internal record-keeping, analytical purposes, and to continuously improve our service methodologies and business processes.
  • Marketing Communications: If you have explicitly opted in, we may send you periodic emails regarding Shoreline Spoon news, services, and exclusive insights relevant to the Mumbai hospitality sector. You can opt out at any time.

3. Data Security and Your Rights

Shoreline Spoon is deeply committed to safeguarding your data. We ensure robust measures are in place to protect your information:

  • Security Measures: We employ industry-standard security protocols, including encryption, secure servers, and access control mechanisms, to protect your data from unauthorized access, alteration, disclosure, or destruction.
  • Third-Party Disclosure: We unequivocally state that Shoreline Spoon does not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. We may engage trusted third-party service providers (e.g., website analytics platforms like Google Analytics) to assist us in operating our website or conducting our business, provided those parties agree to keep this information confidential.
  • Your Rights: You retain full rights over your personal data. You may request details of personal information we hold about you, ask us to correct any inaccuracies, or request the deletion of your data at any time. Please contact us using the details provided on our Contact Us page.
  • Cookie Policy: Our website uses cookies to enhance user experience and analyze site traffic. A 'cookie' is a small file placed on your device. You have the option to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the website.